Tech Repair Specialist - Diagnostics & Customer Support

Best Buy; Trumbull (CT); On-site; USD 27,552,000 - 35,818,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairs for customers’ devices. You will troubleshoot, repair, and document repairs while delivering excellent customer experiences both in-store and over the phone.

You’ll collaborate with Geek Squad Agents, stay current on certifications, and maintain knowledge of consumer electronics.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses
• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Skills

Troubleshooting

Repair experience

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairs for customers’ devices. You will troubleshoot, repair, and document repairs while delivering excellent customer experiences both in-store and over the phone.

You’ll collaborate with Geek Squad Agents, stay current on certifications, and maintain knowledge of consumer electronics.