In-Store Advanced Device Repair Technician

Best Buy; Merrillville (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing computers and devices. You’ll listen to customer needs, partner with Geek Squad Agents and follow our repair procedures to deliver a great customer experience in person and over the phone.

You’ll need about 6 months of experience diagnosing, troubleshooting or repairing technology products and a passion for consumer electronics, with a flexible schedule

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & troubleshooting

Consumer electronics knowledge

Scheduling flexibility

Prioritization & multi-tasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing computers and devices. You’ll listen to customer needs, partner with Geek Squad Agents and follow our repair procedures to deliver a great customer experience in person and over the phone.

You’ll need about 6 months of experience diagnosing, troubleshooting or repairing technology products and a passion for consumer electronics, with a flexible schedule