Tech Ops Engineer — 24/7 High-Availability Windows/SQL

SCIENTIFIC GAMES; Kansas; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Scientific Games is seeking a self-motivated Technical Operations Engineer to support lottery solutions. The role centers on Windows Server and SQL Server environments, with IIS and WildFly, plus some Ubuntu server work.

You will collaborate with infrastructure, development and testing teams to triage, troubleshoot and resolve issues affecting availability, latency or performance, and participate in a 24x7 on-call rotation.

Qualifications

• 5+ years in system administration in a high-demand, highly available environment.
• SME level knowledge of Microsoft Windows Server administration, configuration, diagnostics.
• Basic skills with Ubuntu Linux, command line, bash scripting, configurations.
• Solid SQL Server experience: engine configuration, data analysis, replication including AlwaysOn.
• Knowledge of SFTP, SSH, SMTP, DNS, HTTP/S protocols.
• Familiarity with web certificate management.
• Strong communication, presentation, and documentation skills.
• Interpersonal and problem-solving skills.
• Time management and prioritization.

Responsibilities

• Provide tier 2 support for lottery platforms.
• Support new customer implementations and maintain existing solutions.
• Triage, troubleshoot, and resolve issues affecting availability, latency, or performance.
• Monitor capacity and plan accordingly.
• Address system security concerns.
• Ensure incidents are managed within SLAs.
• Define and track Service Level Objectives.
• Set up and maintain monitoring and document alarms in KB.
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation.

Skills

System administration

Windows Server

Ubuntu Linux

SQL Server

Networking protocols

Documentation

Communication skills

Time management

Education

Bachelor's degree in computer science

Tools

PowerShell

Bash

Python

Ansible

IIS

WildFly

Cloudflare

Job description

Scientific Games is seeking a self-motivated Technical Operations Engineer to support lottery solutions. The role centers on Windows Server and SQL Server environments, with IIS and WildFly, plus some Ubuntu server work.

You will collaborate with infrastructure, development and testing teams to triage, troubleshoot and resolve issues affecting availability, latency or performance, and participate in a 24x7 on-call rotation.