Tech Ops Engineer

SCIENTIFIC GAMES; Kansas; Hybrid; USD 85,000 - 120,000; Full time

Job summary

Scientific Games is seeking a self-motivated Technical Operations Engineer to support lottery solutions. The role centers on Windows Server and SQL Server environments, with IIS and WildFly, plus some Ubuntu server work.

You will collaborate with infrastructure, development and testing teams to triage, troubleshoot and resolve issues affecting availability, latency or performance, and participate in a 24x7 on-call rotation.

Qualifications

• 5+ years in system administration in a high-demand, highly available environment.
• SME level knowledge of Microsoft Windows Server administration, configuration, diagnostics.
• Basic skills with Ubuntu Linux, command line, bash scripting, configurations.
• Solid SQL Server experience: engine configuration, data analysis, replication including AlwaysOn.
• Knowledge of SFTP, SSH, SMTP, DNS, HTTP/S protocols.
• Familiarity with web certificate management.
• Strong communication, presentation, and documentation skills.
• Interpersonal and problem-solving skills.
• Time management and prioritization.

Responsibilities

• Provide tier 2 support for lottery platforms.
• Support new customer implementations and maintain existing solutions.
• Triage, troubleshoot, and resolve issues affecting availability, latency, or performance.
• Monitor capacity and plan accordingly.
• Address system security concerns.
• Ensure incidents are managed within SLAs.
• Define and track Service Level Objectives.
• Set up and maintain monitoring and document alarms in KB.
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation.

Skills

System administration

Windows Server

Ubuntu Linux

SQL Server

Networking protocols

Documentation

Communication skills

Time management

Education

Bachelor's degree in computer science

Tools

PowerShell

Bash

Python

Ansible

IIS

WildFly

Cloudflare

Job description

Scientific Games

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

SG Lottery is looking for a self-motivated, experienced Technical Operations Engineer to join a Technical Operations team that supports our lottery solutions. Our team works closely with our Infrastructure, Development, and testing teams to identify issues while also suggesting and implementing corrective actions. You will work on both standard support issues - ensuring a smooth operation of our platform, and on project specific work including new product releases, enhancements, and upgrades of the product for existing and new customers. Our environments run predominantly Windows Server and SQL Server. IIS and WildFly are used throughout environments. There is some Ubuntu server support required.

Job Duties / Key Accountabilities

• Provides tier 2 support for the lottery platforms.
• Support new customer implementations as well as support and maintain existing customer solutions.
• Triage, troubleshoot, and resolve issues with system availability, latency, or performance.
• Ensure system capacity is being monitored and considered in planning.
• Identify and address system security concerns.
• Ensure Incidents assigned to the team are being managed within agreed SLAs.
• Define, refine, and track Service Level Objectives
• Setup and maintain monitoring of system and ensure all alarms are documented in up-to-date Knowledge Base Articles
• Create and maintain support documentation and procedures.
• Participate in a 24x7x365 on-call rotation

Qualifications

Required

• 5+ years of experience working in a system administration role in a high demand, highly available environment
• SME level knowledge of Microsoft Windows Server with a focus on system administration, configuration, and diagnostics
• Basic skills working with Ubuntu Linux; familiarity with command line, bash scripting, basic configurations, etc.
• Solid understanding of SQL Server database engine including configuration, data analysis, and replications including AlwaysOn Availability Groups.
• Working knowledge of common protocols such as SFTP, SSH, SMTP, DNS, and HTTP/S
• Familiarity with web certificate management
• Proven communication, presentation, and documentation skills
• Strong interpersonal and problem-solving skills
• Time management and prioritization skills

Desired

• SME level knowledge of Active Directory and domain administration
• Familiarity with WildFly and Java based application
• Scripting skills using PowerShell, bash, or Python
• Experience with WAF solutions such as Imperva or Cloudflare
• Basic PostgreSQL administration knowledge.
• Experience with automation tools such as Ansible.

Education

• Bachelor’s degree in computer sciences with 3+ years’ experience with Windows administration

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.