Data Center Tech II - 7-on/7-off 24x7 Ops

Scientific Games; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Scientific Games is seeking a Data Center Tech to join a tier-1, 24x7x365 operations team. The role operates on rotating 7-day shifts (6am–6pm or 6pm–6am) to monitor and troubleshoot lottery systems, databases, and applications with automated scripts and written procedures.

You will provide 1st/2nd line support, manage incidents, and communicate with Lottery customers while adhering to escalation protocols and shift reporting requirements.

Qualifications

• High school diploma (or equivalent).
• 1-2 years’ experience in a 24x7 data center environment.
• Willingness to work rotating 7-day shifts (6am–6pm or 6pm–6am).

Responsibilities

• Provide 1st and 2nd level support by troubleshooting and resolving incidents.
• Operate and monitor Windows Server and Linux based systems.
• Monitor production environment and escalate critical issues as needed.
• Utilize incident management tickets to report and document issues.
• Communicate via phone and electronic channels for escalation of major issues.
• Participate in conference calls to troubleshoot issues and coordinate responses.
• Complete shift checklists and status reports.
• Perform system processing using established tools and procedures.
• Respond to inquiries from customers via email and calls.

Skills

1st/2nd line support

Windows Server

Linux systems

Incident management

Phone/email communication

Education

High school diploma

Tools

Ticketing system

Monitoring systems

Automated scripts

Job description

Scientific Games is seeking a Data Center Tech to join a tier-1, 24x7x365 operations team. The role operates on rotating 7-day shifts (6am–6pm or 6pm–6am) to monitor and troubleshoot lottery systems, databases, and applications with automated scripts and written procedures.

You will provide 1st/2nd line support, manage incidents, and communicate with Lottery customers while adhering to escalation protocols and shift reporting requirements.