Tech Operations & Production Support Specialist

Matlen Silver; Charlotte (NC); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Matlen Silver in Charlotte, NC is seeking a role focused on monitoring and maintaining installed systems and infrastructure. The person will operate largely independently to manage events, requests, and production support within a security-minded domain.

Responsibilities include bridging triage, engaging teams, ensuring availability, supporting client onboarding, writing documentation, and driving changes while aligning with security and archiving blueprints.

Qualifications

• Foundational experience in network, systems, application, access requests, production support, or security engineering.

Responsibilities

• Monitor all installed systems and infrastructure.
• Open triage bridge line, update bridge board and engage teams as required.
• Maintain solutions that are aligned to security, redundancy, and archiving blueprints and strategies.
• Support client on boarding.
• Ensure the highest levels of systems and infrastructure availability within a technical domain.
• Responsible for event management and request fulfilment.
• Support change activities.
• Write and maintain documentation.

Job description

Matlen Silver in Charlotte, NC is seeking a role focused on monitoring and maintaining installed systems and infrastructure. The person will operate largely independently to manage events, requests, and production support within a security-minded domain.

Responsibilities include bridging triage, engaging teams, ensuring availability, supporting client onboarding, writing documentation, and driving changes while aligning with security and archiving blueprints.