Production / Technical Support

Mitchell Martin Inc.; Charlotte (NC); On-site; USD 36,451 - 52,073; Full time

Job summary

A technology solutions company based in Charlotte, NC, is seeking a Production / Technical Support professional. This role involves managing daily operations of the technology platform, troubleshooting issues, and providing strategic direction on technology. The ideal candidate should have 3 to 5 years of experience with Java, web technologies, and Linux/Unix OS. Competitive hourly pay ranging from $26.46 to $37.80.

Qualifications

• 3 to 5 years of experience in developing or supporting distributed/web applications.
• 3 to 5 years of experience with Java and web technologies.
• Knowledge of Linux/Unix OS.
• Experience with databases and query languages.

Responsibilities

• Identify vulnerabilities and opportunities for improvement.
• Perform troubleshooting, analysis, research, and resolution.
• Provide leadership and strategic direction on technology issues.
• Serve as an escalation point for unresolved problems and service requests.
• Provide technology products and service alternatives to improve the environment.

Skills

Java

Web Technologies

Linux/Unix OS

Databases

Monitoring Tools

Job description

Production / Technical Support

Location: Charlotte, NC

Employment Type: Contract

Pay Range: $26.46 - $37.80 per hour

Description

Responsible for daily operations of the technology platform. Manage problem/incident, release/deployment, and operational readiness. Monitor applications and provide service analytics and reporting. Identify production failure scenarios and communicate with development teams. Enhance administrative, operational, and technical policies and procedures. Resolve complex issues and consult with end users for optimal configuration. Participate in the development of technology products and service standards.

Key Responsibilities

• Identify vulnerabilities and opportunities for improvement.
• Perform troubleshooting, analysis, research, and resolution.
• Provide leadership and strategic direction on technology issues.
• Serve as an escalation point for unresolved problems and service requests.
• Provide technology products and service alternatives to improve the environment.

Qualifications

• 3 to 5 years of experience in developing or supporting distributed/web applications.
• 3 to 5 years of experience with Java and web technologies.
• Knowledge of Linux/Unix OS.
• Experience with databases and query languages.

Core Technologies

Java | Web Technologies | Linux/Unix OS | Databases | Monitoring Tools

Benefits

Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement