Hybrid Incident-Driven Application Support Engineer

Matlen Silver; Jacksonville (FL); Hybrid; USD 83,000 - 89,000; Full time

Job summary

Matlen Silver is hiring an Application Support Engineer for a 12-month contract with possible extensions. The role focuses on maintaining application stability and ensuring uptime through effective incident management, troubleshooting, and resolution of technical issues.

Located in Jacksonville, FL, the position offers a hybrid work model, requiring 3 days onsite per week. Candidates should have strong UNIX/Linux OS troubleshooting experience and be familiar with monitoring tools like Splunk and Dynatrace.

Qualifications

• Enterprise production support experience in Level 1 or 2 incident management.
• Hands-on troubleshooting experience of UNIX/Linux OS.
• Ability to manage tasks in a high-pressure environment.

Responsibilities

• Drive incident triage and resolution calls as the call leader.
• Document and maintain detailed triage notes for incident reporting.
• Provide executive summaries and tailored communications to stakeholders.

Skills

Troubleshooting UNIX/Linux OS

Relational databases (Oracle, SQL Server)

Scripting (shell, bash, Perl, Python)

Experience with diagnostic tools (Splunk, Dynatrace)

Incident management

Tools

Splunk

Dynatrace

Job description

Matlen Silver is hiring an Application Support Engineer for a 12-month contract with possible extensions. The role focuses on maintaining application stability and ensuring uptime through effective incident management, troubleshooting, and resolution of technical issues.

Located in Jacksonville, FL, the position offers a hybrid work model, requiring 3 days onsite per week. Candidates should have strong UNIX/Linux OS troubleshooting experience and be familiar with monitoring tools like Splunk and Dynatrace.