L2/L3 Production Support Engineer

Matlen Silver; Jersey City (NJ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, vision, and dental insurance (

401(k) plan (employee contributions)

Job summary

Matlen Silver is seeking an experienced Production Support Engineer to join its front-office trading support team in Jersey City. The role focuses on L2/L3 production support for trading applications, with close interaction with traders and business users to resolve incidents and ensure uptime.

The ideal candidate has strong UNIX/Linux and Shell scripting skills, extensive SQL experience, and familiarity with Dynatrace, Splunk, Oracle, and Sybase.

Qualifications

• Experience in L2/L3 technical production support.
• Front-office / trading support experience is required.
• Financial services / banking experience in a large enterprise environment.
• Strong UNIX/Linux skills.
• Shell scripting experience.
• Strong SQL skills, including complex queries and multiple joins.
• Experience with Oracle and/or Sybase databases.
• Application monitoring experience with Dynatrace and Splunk.
• Troubleshooting production incidents and root-cause analysis.
• Strong communication with traders and business stakeholders.
• Willingness to participate in weekend rotation.

Responsibilities

• Provide L2/L3 production support for front-office trading applications.
• Work with traders and business users to troubleshoot production issues.
• Monitor applications and investigate alerts using Dynatrace and Splunk.
• Troubleshoot across UNIX/Linux and Windows environments.
• Write and execute UNIX/Shell scripts for troubleshooting and automation.
• Use SQL extensively to diagnose database issues across tables.

Skills

L2/L3 production support

Front-office / trading support

UNIX/Linux

Shell scripting

SQL

Tools

Dynatrace

Splunk

Oracle

Sybase

Job description

Production Support Engineer

Front Office / Trading Profile Types We Are Searching For We are looking for L2/L3 Production Support Engineers who have supported front-office trading applications in a financial services environment.

Target Titles:

• Production Support Engineer
• Application Support Engineer
• Trading Support Engineer
• Front Office Support Engineer
• L2/L3 Application Support Engineer

The ideal background is application/production support within a trading environment, not systems administration or infrastructure engineering.

Project / Environment This is an ongoing application and trading support role supporting production applications used by front-office/trading teams.

The engineer will be responsible for monitoring applications, troubleshooting production issues, investigating incidents, working with traders and external stakeholders, and resolving issues across the application and database layers.

What You’ll Do

• Provide L2/L3 production support for front-office trading applications.
• Work directly with traders and business users to troubleshoot and resolve production issues.
• Monitor applications and investigate alerts using Dynatrace and Splunk.
• Troubleshoot across UNIX/Linux and Windows environments.
• Write and execute UNIX/Shell scripts for troubleshooting, automation, and production support.
• Use SQL extensively, including complex queries, multiple joins, and troubleshooting across database tables.
• Support applications utilizing Oracle and Sybase databases.
• Analyze production incidents, identify root causes, and coordinate resolution with development and other technical teams.
• Communicate effectively with internal teams, traders, and external stakeholders during incidents.
• Participate in incident management and provide clear updates through resolution.
• Participate in an on‑call/weekend support rotation, approximately one weekend every 3–4 weeks.
• Support occasional later shifts during the week when needed; the standard schedule is generally 9:00 AM–5:00/6:00 PM EST.

Must-Have Skills & Experience

• Experience in L2/L3 technical production support.
• Front‑office / trading support experience is required.
• Financial services / banking experience in a large enterprise environment.
• Strong UNIX/Linux skills.
• Strong Shell scripting experience.
• Strong SQL skills, including:
  • Complex queries
  • Multiple joins
  • Table‑level investigation
  • Production troubleshooting
• Experience with Oracle and/or Sybase databases.
• Application monitoring experience with Dynatrace and Splunk.
• Experience troubleshooting production incidents and performing root‑cause analysis.
• Strong communication skills and ability to interact directly with traders and business stakeholders.
• Willingness to participate in the weekend support rotation.

Nice-to-Have Skills

• Python scripting/automation.
• Experience supporting FX / Foreign Exchange applications or products.
• Experience supporting Fixed Income or Equities.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)