Production Support Engineer: 24x7 Incident & Monitoring

Synechron; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Global presence

Paid annual leave

Maternity & paternity leave

Comprehensive insurance

Retirement plans

Udemy for Business access

Learning & development

Job summary

Synechron in Charlotte, NC is seeking a Production Support Engineer to ensure high availability of web-based applications. The role involves data investigations, monitoring, incident handling, and proactive problem resolution, with a focus on automation and process improvement.

Candidates should have at least 6+ years of IT production support experience, strong communication, and hands-on expertise with Autosys, Oracle/SQL, Unix/Linux, Splunk and Dynatrace.

Qualifications

• 6+ years of IT Experience in Production support for web based applications.
• Experience with Autosys, Oracle/SQL, Unix/Linux, Scripting, Splunk, Dynatrace, Ansible Deployment, MuleSoft, cutover.
• Ability to analyze and identify root cause of issues and diagnose complex technical issues.
• Excellent verbal and written communication skills and ability to work with multiple stakeholders.
• Understanding of Incident, Problem and change management and automation to reduce manual work.

Responsibilities

• Understand and respond to user requests.
• Data investigations and application monitoring to assure system availability.
• Batch Monitoring and production incident handling.
• Incident, Problem and change management activities.
• Root cause analysis and corrective actions.
• Triage incidents and ensure restoration of services.
• Troubleshoot application performance issues and manage releases.
• Coordinate disaster recovery testing and execution.
• Report metrics and contribute to knowledge base.
• Propose process improvements and automation.

Skills

Incident management

Root cause analysis

Communication

Stakeholder collaboration

Automation

Tools

Autosys

Oracle/SQL

Unix/Linux

Scripting

Splunk

Dynatrace

Ansible

MuleSoft

cutover

Jira

ITSM Remedy

Job description

Synechron in Charlotte, NC is seeking a Production Support Engineer to ensure high availability of web-based applications. The role involves data investigations, monitoring, incident handling, and proactive problem resolution, with a focus on automation and process improvement.

Candidates should have at least 6+ years of IT production support experience, strong communication, and hands-on expertise with Autosys, Oracle/SQL, Unix/Linux, Splunk and Dynatrace.