Tech Operations Specialist: Incident & Automation

Capital One Group; Illinois; Hybrid; USD 88,000 - 100,000; Full time

Job summary

Capital One is seeking Tech Operations professionals to provide onsite end-user support for a geographically dispersed enterprise workforce, focusing on laptop support across Windows, Mac, and mobile devices. You will monitor systems, manage incidents, and contribute to knowledge management and SOPs.

The role emphasizes execution, accountability, and improving end-user experience while driving operational efficiencies. Strong communication and collaboration are essential.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 2+ years of Technical Operations experience.
• 2+ years with IT systems and infrastructure.
• 2+ years with desktop platforms and operating systems.
• 2+ years with incident management and reporting tools.
• 2+ years with networking fundamentals (DNS, DHCP, TCP/IP).
• 2+ years with scripting languages (PowerShell, Python, or Bash).

Responsibilities

• Monitor systems, alerts, and dashboards to identify incidents and escalate issues to the appropriate teams to ensure rapid restoration of service.
• Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures.
• This role will provide onsite customer support for a geographically dispersed enterprise workforce including end user support, change, problem and knowledge management.

Skills

Incident management

Networking basics

Scripting (PowerShell/Python/Bash)

Desktop OS

Knowledge base

Education

Bachelor’s degree

ITIL Certification

CompTIA A+/Network+

Tools

CMDB

Cloud tech (AWS/GCP/Azure)

Job description

Capital One is seeking Tech Operations professionals to provide onsite end-user support for a geographically dispersed enterprise workforce, focusing on laptop support across Windows, Mac, and mobile devices. You will monitor systems, manage incidents, and contribute to knowledge management and SOPs.

The role emphasizes execution, accountability, and improving end-user experience while driving operational efficiencies. Strong communication and collaboration are essential.