Tech Operations Specialist - End-User Support & Automation

Capital One; Deerfield (IL); On-site; USD 88,000 - 100,000; Full time

Job summary

Capital One is seeking Tech Operations Professionals to join our team in Illinois. This role focuses on onsite user support, incident management, change management, and knowledge management across a dispersed enterprise workforce.

You’ll work with Windows PCs, Macs and mobile devices, delivering reliable service and driving operational efficiency while prioritizing customer experience. The ideal candidate has strong communication skills, the ability to collaborate with peers and leadership, and

Qualifications

• At least 2 years of technical operations experience.
• Experience with IT systems and infrastructure.
• Experience with desktop platforms/operating systems.
• Experience with incident management and reporting tools.
• Experience with networking fundamentals (DNS, DHCP, TCP/IP).
• Experience with scripting languages (PowerShell, Python, Bash).
• High School Diploma or equivalent.

Responsibilities

• Provide onsite customer support for an enterprise workforce.
• Handle IT incident management, change management, and problem management.
• Support laptops and a mix of Windows PCs, Macs and mobile devices.
• Focus on execution, accountability and end-user experience to improve service quality.
• Monitor systems, alerts and dashboards to identify incidents and escalate for rapid restoration.
• Document recurring issues and create knowledge base articles.

Skills

Customer service

Decision making

Verbal communication

Written communication

Collaboration

Problem solving

Education

Bachelor’s Degree in Information Systems, Computer Science, or Business

Tools

PowerShell

Python

Bash

Job description

Capital One is seeking Tech Operations Professionals to join our team in Illinois. This role focuses on onsite user support, incident management, change management, and knowledge management across a dispersed enterprise workforce.

You’ll work with Windows PCs, Macs and mobile devices, delivering reliable service and driving operational efficiency while prioritizing customer experience. The ideal candidate has strong communication skills, the ability to collaborate with peers and leadership, and