Tech Operations Specialist: End-User Support & Automation

Capital One National Association; Riverwoods (IL); On-site; USD 88,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Inclusive workplace

Job summary

Capital One is seeking a Senior Associate, Tech Operations to provide onsite technology support for a geographically dispersed enterprise workforce. You’ll handle end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.

The role emphasizes strong customer service, quick decision-making, and collaboration with peers to improve the end user experience while driving operational efficiencies.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Technical Operations experience.
• At least 2 years of experience with IT systems and infrastructure.
• At least 2 years of experience with desktop platforms and operating systems.
• At least 2 years of experience with incident management and reporting tools.
• At least 2 years of experience with networking fundamentals (DNS, DHCP, TCP/IP).
• At least 2 years of experience with scripting languages (PowerShell, Python, or Bash) for automating routine operational tasks.
• Bachelor’s Degree in Business, Information Systems, or Computer Science (preferred).
• 3+ years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions.
• 3+ years of experience with CMDB and incident management technologies.
• 1+ years of experience with cloud-based productivity tools or virtualization technologies (e.g., AWS, GCP, Azure, or VMware).
• 1+ years of experience managing IT projects or operations teams.
• ITIL Certification
• CompTIA A+ or Network+ certification
• Experience tracking and improving support metrics.

Responsibilities

• Monitor systems, alerts, and dashboards to identify potential incidents and elevate issues to the appropriate teams to ensure rapid restoration of service
• Document recurring issues, resolutions, and troubleshooting steps in knowledge base articles and standard operating procedures

Skills

Technical Operations

Incident management

Networking fundamentals

Scripting: PowerShell/Python/Bash

Customer service

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

DNS

DHCP

TCP/IP

ITIL knowledge

Scripting tools

Job description

Capital One is seeking a Senior Associate, Tech Operations to provide onsite technology support for a geographically dispersed enterprise workforce. You’ll handle end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.

The role emphasizes strong customer service, quick decision-making, and collaboration with peers to improve the end user experience while driving operational efficiencies.