Tech Operations Analyst: Enablement & Automation

JLL; San Francisco (CA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Technology Operations Analyst for the WD Technology Enablement team. You will handle day-to-day operational support and maintenance of technology systems across Work Dynamics accounts, providing technical expertise and user support to ensure performance, security, and compliance.

You will perform system administration tasks, troubleshoot complex issues, and develop training and documentation to improve user adoption of systems and processes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.

Responsibilities

• Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations.
• Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues.
• User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems.
• Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement.
• Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
• Security Awareness & Support: Support the implementation of security policies and procedures.

Skills

System administration

Troubleshooting

Scripting & automation

IT security basics

Education

Bachelor's degree in IT/CS or related field

Job description

JLL is seeking a Technology Operations Analyst for the WD Technology Enablement team. You will handle day-to-day operational support and maintenance of technology systems across Work Dynamics accounts, providing technical expertise and user support to ensure performance, security, and compliance.

You will perform system administration tasks, troubleshoot complex issues, and develop training and documentation to improve user adoption of systems and processes.