Remote IT Operations & Automation Analyst

JLL

Los Angeles (CA)

On-site

USD 60,000 - 85,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

JLL in the United States is seeking a Technology Operations Analyst for the WD Technology Enablement team. You will provide day-to-day operational support and maintenance of technology systems for assigned Work Dynamics accounts, delivering advanced troubleshooting and user support to ensure performance, security, and compliance.

This role collaborates with the Service Delivery Manager, develops automation scripts, and helps train users while maintaining clear documentation.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
3+ years of experience in IT operations or a related role.
Strong technical skills in systems administration, troubleshooting, and user support.
Experience with scripting and automation tools.
Understanding of IT security principles and compliance requirements.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
Relevant certifications (e.g., ITIL v4) are a plus.

Responsibilities

Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.
User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.