Technical Analyst

Universal Logistics Holdings, Inc.; Warren (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Logistics Holdings, Inc. seeks a detail-oriented Technical Analyst to support the delivery of enterprise software across warehouse execution systems (WES) and sequencing. You will bridge business users, developers, QA, and product leadership to translate requirements into actionable, testable technical solutions.

This onsite Warren, MI role emphasizes collaboration, clear communication, and disciplined follow-through through design, development, testing, and release cycles.

Qualifications

• Excellent communication skills with the ability to translate complex technical details for non-technical stakeholders.
• Detail-oriented and collaborative, with strong documentation practices.
• Experience contributing to SDLC processes in Agile, Kanban, or hybrid environments.

Responsibilities

• Collaborate with business users, product owners, and developers to gather, refine, and translate functional requirements into detailed technical specifications.
• Create and maintain Jira tickets with clearly written user stories, acceptance criteria, and dependencies for developers and QA.
• Document business workflows, technical logic, and exception handling scenarios in Confluence using standardized templates.
• Assist in solution design by providing data mappings, process flow diagrams, and edge-case considerations.
• Work with developers to ensure that requirements are well understood and technically feasible.
• Validate that development outputs align with specifications before handing off for QA.
• Collaborate with QA to write test scenarios and assist in validating delivered functionality.
• Participate in smoke testing, UAT support, and triaging issues during test and release cycles.
• Ensure that new features include traceable documentation and clearly defined release notes.
• Build and maintain a structured knowledge base in Confluence to support onboarding, reuse, and cross-training.
• Ensure all newly developed features or systems have corresponding technical documentation published and reviewed.
• Update and maintain system integration maps and architecture diagrams in collaboration with developers and architects.

Skills

Communication

Collaboration

Analytical thinking

Tools

Jira

Confluence

Job description

We are seeking a detail-oriented and highly collaborative Technical Analyst to support the delivery of enterprise software solutions across our warehouse execution systems (WES) and sequencing. As part of our development organization, the Technical Analyst will serve as a key liaison between business users, developers, QA, and product leadership, helping transform business requirements into actionable, testable, and deployable technical solutions.

This role is ideal for someone who thrives in a fast-paced, logistics-driven environment and can bridge the gap between operations and engineering with clarity, precision, and follow-through.

This position is fully onsite Monday through Friday in Warren, MI.

Key Responsibilities

Requirements & Analysis

• Collaborate with business users, product owners, and developers to gather, refine, and translate functional requirements into detailed technical specifications.
• Create and maintain Jira tickets with clearly written user stories, acceptance criteria, and dependencies for developers and QA.
• Document business workflows, technical logic, and exception handling scenarios in Confluence using standardized templates.
• Assist in solution design by providing data mappings, process flow diagrams, and edge-case considerations.
• Work with developers to ensure that requirements are well understood and technically feasible.
• Validate that development outputs align with specifications before handing off for QA.

Testing & Quality Assurance

• Collaborate with QA team to write test scenarios and assist in validating that the delivered functionality meets requirements.
• Participate in smoke testing, UAT support, and triaging issues during the test and release cycles.
• Ensure that new features include traceable documentation and clearly defined release notes.
• Build and maintain a structured knowledge base in Confluence to support onboarding, reuse, and cross-training.
• Ensure all newly developed features or systems have corresponding technical documentation published and reviewed.
• Update and maintain system integration maps and architecture diagrams in collaboration with developers and architects.

Required Qualifications

• 3–5 years of experience in a technical analyst, systems analyst, or application support role.
• Experience with Jira (epics, stories, sub-tasks) and Confluence for documentation.
• Strong understanding of relational databases, data mapping, and software integration concepts.
• Familiarity with QA and SDLC processes in Agile, Kanban, or hybrid environments.
• Excellent communication skills with the ability to synthesize complex technical details for non-technical stakeholders.