Professional, Technology Program Management

JLL; Chicago (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

JLL is seeking a Technology Operations Analyst in the WD Technology Enablement group to support day-to-day operations of assigned WD accounts in Chicago. You will ensure reliable performance, security, and compliance across technology services and data platforms, partnering with the Service Delivery Manager for seamless service delivery.

Ideal candidates bring 3+ years in IT operations, hands-on systems administration, and strong scripting/automation skills, plus solid communication and ability

Qualifications

• Bachelor's degree in IT, CS, or related field (or equivalent experience).
• 3+ years in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.

Responsibilities

• Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
• Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.
• User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
• Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
• Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
• Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.

Skills

Systems administration

Troubleshooting

User support

Scripting & automation

IT security & compliance

Communication skills

Independent work

Team collaboration

JLL WD ecosystem familiarity

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Scripting languages

Automation tools

Job description

Technology Operations Analyst, WD Technology Enablement

The Technology Enablement function empowers Work Dynamics (WD) accounts to gain insights, maximise decision-making capabilities, and ensure high customer satisfaction by driving optimal value from the JLL technology platform. It ensures operational excellence of Work Dynamics on-account business applications and data platforms including technology performance management, compliance, and security.

The Technology Operations Analyst is a vital role within the Work Dynamics Technology Enablement team, responsible for the day-to-day operational support and maintenance of technology systems and applications for assigned Work Dynamics accounts. The Technology Operations Analyst provides technical expertise, advanced troubleshooting, and user support to ensure the smooth and efficient operation of technology services. This role is essential for maintaining system performance, security, and compliance. The Technology Operations Analyst works closely with the Service Delivery Manager to ensure seamless service delivery.

Key Responsibilities:

• Systems Administration & Maintenance: Perform system administration tasks, including software installations, updates, and configurations. Ensure systems are running optimally and efficiently.
• Troubleshooting & Support: Provide advanced troubleshooting and technical support to resolve system and application issues. Escalate complex issues to senior team members as needed.
• User Training & Documentation: Develop and deliver user training programs to enhance user knowledge and adoption of technology systems. Create and maintain clear and concise documentation for system configurations and procedures.
• Performance Optimization: Monitor system performance and identify opportunities for optimization and improvement. Implement changes to enhance system efficiency and reliability.
• Compliance & Auditing: Assist with compliance and auditing activities, ensuring systems meet security and regulatory requirements.
• Scripting & Automation: Develop and implement scripts and automation tools to streamline operational tasks and improve efficiency.
• Collaboration & Communication: Work closely with the Service Delivery Manager and other team members to ensure effective communication and collaboration on service-related issues and projects.
• Security Awareness & Support: Support the implementation of security policies and procedures. Identify and report potential security vulnerabilities.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in IT operations or a related role.
• Strong technical skills in systems administration, troubleshooting, and user support.
• Experience with scripting and automation tools.
• Understanding of IT security principles and compliance requirements.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with the JLL Work Dynamics technology ecosystem is a plus.
• Relevant certifications (e.g., ITIL v4) are a plus.