Tech II, Corporate IT & AV Support

Love's Travel Stops; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Love's Travel Stops is seeking a Support Technician II to deliver frontline technical support for corporate employees, AV systems, and endpoint devices. You will diagnose and resolve hardware, software, and connectivity issues and document solutions as part of a security-conscious IT team.

Responsibilities include imaging and provisioning devices, managing support cases, and collaborating with various teams.

Qualifications

• Bachelor’s or associate degree with three years of related desktop or help desk experience; or high school diploma or equivalent with five years of related desktop or help desk experience.

Responsibilities

• Provide frontline technical support for corporate employees, conference and meeting spaces, endpoint devices, and related technology services.

Skills

Hardware & software troubleshooting

Office applications

Remote-access tools

LAN/WAN networking basics

Imaging & provisioning

Technical documentation

Incident management

Customer service

Education

Bachelor’s or associate degree + 3 years help desk

High school diploma + 5 years help desk

Tools

ServiceNow

Jira

Job description

Love's Travel Stops is seeking a Support Technician II to deliver frontline technical support for corporate employees, AV systems, and endpoint devices. You will diagnose and resolve hardware, software, and connectivity issues and document solutions as part of a security-conscious IT team.

Responsibilities include imaging and provisioning devices, managing support cases, and collaborating with various teams.