IT Support Specialist II: Help Desk & Hardware Fixes

Virgin Hotels Las Vegas; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking an IT Service Technician to monitor, configure, maintain, install, and remove technology hardware and software across the property. You will provide desk-side and remote support to Team Members, troubleshoot devices, and ensure adherence to security policies. Familiarity with POS hardware and i5 software is a plus.

This on-site role requires strong communication, collaboration, and the ability to work in a fast-paced hospitality environment.

Qualifications

• Strong customer relations, communication, and organizational skills.
• Experience with Help Desk operations and IT support.
• Familiarity with PC, POS, and printer hardware/software.
• A+ certification or equivalent experience.
• Ability to diagnose and resolve basic to intermediate tech issues.

Responsibilities

• Provide telephone, remote, or in-person IT service and support to all VHLV team members and users.
• Record all Help Desk interactions per IT procedures.
• Resolve basic to intermediate technology problems.
• Setup and prepare equipment for operation per IT policies.
• Perform basic hardware/software troubleshooting and coordinate vendor assistance when needed.
• Conduct preventative maintenance on equipment on a schedule.

Skills

IT service desk

customer relations

communication skills

problem solving

leadership

initiative

team collaboration

presentation skills

adaptability

attention to detail

Education

A+ certification

Tools

Agilysys LMS

Infogenesis

Stratton Warren

i5 software

Job description

Virgin Hotels Las Vegas is seeking an IT Service Technician to monitor, configure, maintain, install, and remove technology hardware and software across the property. You will provide desk-side and remote support to Team Members, troubleshoot devices, and ensure adherence to security policies. Familiarity with POS hardware and i5 software is a plus.

This on-site role requires strong communication, collaboration, and the ability to work in a fast-paced hospitality environment.