IT Technician I: Frontline IT Support & Troubleshooting

Toot'n Totum Food Stores, LLC.; Amarillo (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Toot'n Totum Food Stores, LLC. is seeking an IT Technician Level 1 to provide frontline technical support for desktops, laptops, mobile devices, POS systems, ATMs, cameras, and more. You will install, troubleshoot, and repair devices, respond to tickets, and document solutions to maintain smooth IT operations.

This role requires on-call availability and occasional overtime to ensure uninterrupted services across our store network. Associates degree in IT or equivalent experience is preferred.

Qualifications

• Associates degree in IT or related field is required or strongly preferred.
• CompTIA A+ certification or equivalent IT experience is expected.

Responsibilities

• Respond to service requests and resolve incidents to minimize downtime.
• Install, upgrade, troubleshoot and repair IT equipment and systems.
• Document processes and changes in the ticketing system.
• Maintain an organized workspace and inventory of devices.
• Collaborate with IT leadership and other teams on tasks.
• Support POS, networks, and security devices as needed.
• Occasional on-call and overtime duties to ensure uptime.

Skills

Critical thinking

Communication skills

Conflict resolution

Organization & time management

Decision making

Integrity & professionalism

MS Office / Excel

Troubleshooting basics

Flexible hours

Education

Associates degree in IT Related field

CompTIA A+ or 3 years of IT related experience

Tools

MS Office Suite

Job description

Toot'n Totum Food Stores, LLC. is seeking an IT Technician Level 1 to provide frontline technical support for desktops, laptops, mobile devices, POS systems, ATMs, cameras, and more. You will install, troubleshoot, and repair devices, respond to tickets, and document solutions to maintain smooth IT operations.

This role requires on-call availability and occasional overtime to ensure uninterrupted services across our store network. Associates degree in IT or equivalent experience is preferred.