Technician II Client Services

1004 Lehigh Valley Hospital; Dickson City (Lackawanna County); On-site; USD 48,000 - 72,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) delivers exceptional IT support for clinical, academic, and corporate environments. The role focuses on resolving desktop, application, and connectivity issues, deploying software, and documenting solutions to support a high-performing technology ecosystem.

Ideal candidates will have 3+ years of IT support experience, strong communication skills, and familiarity with ticketing systems like ServiceNow.

Qualifications

• High School Diploma or GED required.
• Minimum 3 years of related IT support experience.
• Able to resolve technical issues and escalate when needed.
• Familiar with ticketing systems and documenting workflows.
• Knowledge of IP networking basics and connectivity troubleshooting.

Responsibilities

• Resolve desktop, application, and connectivity issues.
• Perform software deployments, updates, and patching.
• Document solutions and contribute to knowledge base.
• Provide training and guidance to junior technicians.
• Communicate effectively with end-users to ensure clarity and satisfaction.

Skills

Customer support

Ticketing systems

Networking basics

Citrix VDI

Printer deployments

Communication

Education

High School Diploma/GED

Tools

ServiceNow

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the 'Best Hospitals' by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.

Job Duties

Resolve escalated desktop, application, and connectivity issues. Perform software deployments, updates, and patching. Document solutions and contribute to the IT knowledge base. Provide training and guidance to junior technicians Communicate effectively with end-users to ensure clarity and satisfaction

Minimum Qualifications

• High School Diploma/GED
• 3 years related work experience
• Apply logical steps to resolve technical issues and elevate when necessary
• Strong interpersonal skills to provide a positive support experience
• Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
• Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
• General awareness of IP addressing, connectivity troubleshooting, and basic network protocols

Additional Qualifications

Physical Demands Lift and carry 40-50 lbs. Examples: Push/pull patients on bed, stretcher (requires 29 lbs. push force), lateral transfers up to 50 lbs. of the patient's weight. Frequent to continuous standing/walking. Patient transporters can walk 8-10 miles per shift. *Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer:

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

Work Shift: Day Shift Address: 1627 Chew St Primary Location: Lehigh Valley Hospital- 17th Street Position Type: Onsite Union: Not Applicable Work Schedule: Monday-Friday; 8:30a-5:00p Department: 1004-13121 CSS-Info Services Customer Service

Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.