Tech II

Wind River Hotel and Casino; Riverton (UT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan with 4% match

Short Term Disability

Long Term Disability

Delta Dental and VSP Vision Insurances

Job summary

Wind River Hotel Casino in Riverton, WY, is seeking an IT Support Technician to install, configure, and maintain workstation hardware and software. You will respond to calls and Samanage tickets within SLA, perform on-site analysis, and keep the IT Manager informed of issues.

The role requires a Computer Science degree or equivalent experience, knowledge of Windows OS and Office, and a commitment to confidentiality.

Qualifications

• Computer Science Degree or 3 years work experience.
• Working knowledge of Windows operating systems and server basics.
• Experience with Microsoft Office suites and ticketing systems.
• Ability to respond within standard IT support SLAs.

Responsibilities

• Install, configure, test, and troubleshoot workstation hardware and software.
• Respond to calls and tickets within 4-hour response time.
• Provide on-site analysis and support; maintain confidentiality.
• Coordinate with IT Manager and attend mandatory meetings.
• Follow logging procedures and assist with reporting.

Skills

End user support

Windows operating systems

Samanage ticketing

Network hardware knowledge

Communication skills

Confidentiality

Education

Computer Science Degree

High School Diploma or GED

Tools

Windows XP/7/10

Microsoft Office 2003-2016

Job description

Wind River Hotel Casino
Riverton, WY 82501, USA

Description

DUTIES AND RESPONSIBILITIES:

• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling and networking hardware and software products.
• Basic understanding of servers, including file, print and backup servers and their associated operating systems and software.
• Receive and respond to incoming calls, pages, and Samanage ticketing system within 4-hour response time.
• Perform on-site analysis, diagnosis.
• Adhere to procedures or logging, reporting, using Samanage Ticketing system.
• Will keep the I.T. Manager informed of any, and all issues that may occur.
• Practice and always maintain confidentiality.
• Attend all mandatory meetings.
• All other duties assigned.

POSITION REQUIREMENTS:

• Computer Science Degree or 3 years work experience.
• Working technical knowledge of network and PC Operating systems, including Windows XP, Windows 7, Windows 10 Microsoft Server Systems.
• Extensive application and support experience with Microsoft Office 2003-2016.
• Working technical knowledge of current computer hardware, protocols, and standards.
• Understanding of the organization’s goals and objectives.
• Strong written and oral communication skills.
• Self-motivated and directed.

REQUIREMENTS:

• Must have a High School Diploma or GED.
• Adjust to a flexible schedule and be reliable.
• Must be available 24/7
• Must be able to multi-task.Required to stand for long periods of time.
• Must be able to walk and stand for long periods of time (up to 8 hours).
• Must be dependable, reliable, and able to work alternating shifts including peak hours, promotions, holidays, and weekends.
• Must be 18 at time of hire.
• Must be able to demonstrate their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Wyoming Driver’s License.l>Li>Must be able to obtain and maintain a Gaming License.

Employee Benefits:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability

Northern Arapaho Enterprises II and all subsidiaries follow Indian Preference in hiring and retention per federal law. You must be able to pass a drug screen with negative results (non-safety sensitive positions will not be tested for cannabis) . Employees are expected to know existing Wind River Hotel & Casino policies and know to refer to those policies when necessary.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.