Tech Experience Concierge & Sales Advisor

2020 Companies; Schaumburg (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay

DailyPay

Health insurance

Dental & Vision

401(k)

Paid time off

Scholarships

Employee assistance program

Leadership development

Job summary

Samsung Experience Store in Schaumburg, IL is seeking a full-time Sales Experience Specialist. You will greet customers, assess needs with open-ended questions, and guide them to Samsung solutions.

The role includes basic troubleshooting, upselling bundles, and building lasting customer relationships within a collaborative team. This position offers a full-time retail schedule with evenings and weekends, competitive benefits, weekly pay, and growth opportunities at 2020 Companies.

Qualifications

• Customer-focused approach with strong relation-building.
• Ability to drive results in a retail setting.
• Honesty, integrity, and authenticity to gain trust.
• Persuasive communication to present solutions.
• Adaptability to changing market conditions and customer needs.

Responsibilities

• Greet customers with an energetic attitude and welcome them to the store.
• Ask open-ended questions to uncover needs and propose personalized Samsung solutions.
• Guide customers through the sales journey and close purchases with confidence.
• Provide basic device troubleshooting and route service tickets when needed.
• Upsell product bundles and complementary items to boost sales.
• Build lasting relationships to encourage repeat business and referrals.
• Handle escalations with empathy and problem-solving.
• Complete product, services, and soft skills training to stay Samsung knowledgeable.
• Achieve personal sales goals and contribute to store performance.

Skills

Customer Focus

Drives Results

Instills Trust

Persuades

Situational Adaptability

Evenings & Weekends

Job description

Samsung Experience Store in Schaumburg, IL is seeking a full-time Sales Experience Specialist. You will greet customers, assess needs with open-ended questions, and guide them to Samsung solutions.

The role includes basic troubleshooting, upselling bundles, and building lasting customer relationships within a collaborative team. This position offers a full-time retail schedule with evenings and weekends, competitive benefits, weekly pay, and growth opportunities at 2020 Companies.