Tech Experience Concierge — Retail Sales Pro

2020 Companies; Frisco (TX); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Competitive pay with incentives

Weekly pay

DailyPay on-demand pay

Minimum 15 hours weekly

Advancement opportunities

Engaging work environment

Ongoing training and development

Stable schedule for work-life balance

Job summary

2020 Companies is seeking a Sales Experience Associate for the Samsung Experience Store in Frisco, TX. You will greet customers, explore needs with open-ended questions, and guide them to Samsung solutions while delivering an engaging, concierge-like shopping experience.

You will troubleshoot basic device issues, upsell bundles, and foster customer relationships for repeat business. Expect evenings/weekends, a dynamic team atmosphere, and ongoing training to grow with the brand.

Qualifications

• Customer-focused approach to build relationships and deliver tailored solutions.
• Ability to achieve results and meet targets in retail settings.
• Demonstrates trust, honesty, and authenticity in interactions.
• Persuasive communication to gain buy-in and close sales.
• Adapts sales strategies to changing customer needs and market conditions.
• Available to work evenings, weekends, and holidays in a retail environment.

Responsibilities

• Greet customers with an energetic, welcoming attitude.
• Ask open-ended questions to uncover needs and recommend fitting Samsung solutions.
• Guide customers through the full sales journey and create a positive tech experience.
• Provide basic device troubleshooting and help with service tickets.
• Recommend product bundles to increase sales and address customer needs.
• Build lasting relationships for repeat business and referrals.
• Handle escalations empathetically and resolve issues effectively.
• Complete product, services, and soft skills training to become a Samsung expert.
• Meet personal sales goals and support store performance targets.

Skills

Customer Focus

Drives Results

Instills Trust

Persuades

Situational Adaptability

Evenings/Weekends Availability

Job description

2020 Companies is seeking a Sales Experience Associate for the Samsung Experience Store in Frisco, TX. You will greet customers, explore needs with open-ended questions, and guide them to Samsung solutions while delivering an engaging, concierge-like shopping experience.

You will troubleshoot basic device issues, upsell bundles, and foster customer relationships for repeat business. Expect evenings/weekends, a dynamic team atmosphere, and ongoing training to grow with the brand.