Support Associate

Indeed Flex; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

PTO 25 days

Birthday off

8 paid holidays

Duvet days

Job summary

Indeed Flex in Austin, TX is hiring a Customer Support Associate to handle high-priority inquiries via email, phone, and chat. You’ll learn the product and tools and work onsite at our Domain Tower office, bringing curiosity and clear explanations to customers.

No prior tech support required; we teach you the ropes. You’ll gain hands-on experience with Salesforce and internal systems while contributing to faster, smoother workflows and better CSAT.

Qualifications

• Analytical mindset with data-driven decision making.
• Curious about AI and how to apply it.
• Able to diagnose process failures and implement fixes.
• Willing to cover flexible shifts, including evenings and weekends.

Responsibilities

• Own end-to-end resolution of high-priority support cases via email, phone, and chat.
• Use Salesforce, ACP, and internal tools to support customers and improve workflows.
• Diagnose broken processes and implement concrete fixes.
• Interpret reports on bookings, onboarding, compliance, and queue health.
• Collaborate with Product, Engineering, Sales, and Operations to resolve issues.
• Document all interactions with accurate records in internal systems.
• Meet CSAT, response-time, and resolution targets.
• Identify data gaps and automation opportunities.

Skills

Real-time problem solving

Analytical mindset

AI curiosity

Process diagnosis

Flexible shifts

Tools

Salesforce

ACP

Slack

Google Meet

Zoom

Microsoft Office

Google Workspace

Job description

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

We are a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click. We are removing the friction from the traditional agency model and replacing it with speed, transparency, and choice.

We operate with the agility and energy of a high-growth scale-up, but we are backed by the stability and resources of Indeed - the world’s #1 job site. This gives us a unique advantage: the freedom to innovate at speed, with the muscle to dominate the market.

The Support team works on a rotational shift basis, which covers 7 days a week. Shifts may vary however, the Monday to Friday 8am - 5pm shift requires the support associate to be onsite at our Domain Tower office in Austin.

The Role

You don't need to have worked in tech support before. If you're finishing college, recently graduated or looking for an entry-level role, we'd like to hear from you. We can teach you the product and tools. Bring curiosity, willingness to learn and a way of explaining things that puts people at ease.

As a Customer Support Associate at Indeed Flex, you won’t just resolve daily issues for our enterprise partners and hourly temp workers (Flexers)—you’ll treat the frontline as your diagnostic lab. When you spot broken workflows or matching bottlenecks, you’ll actively solve the root cause using modern AI agents and automation tools.

If you are an analytical, high-initiative early in your career looking to break into tech, this is an intentional launchpad. You’ll build hard, marketable foundations in tech-enabled operations, workforce analytics, and workflow design—skills that directly pave the path toward roles in Product Operations or wherever your ambition takes you across the business.

What you’ll be doing

• Own end-to-end resolution of complex, high-priority, and edge-case support cases for clients and Flexers across email, phone, and chat.
• Act as a power user of Salesforce, ACP, and other internal marketplace tools; provide actionable feedback on
• Diagnose broken processes and introduce concrete fixes rather than only escalating or flagging issues.
• Interpret operational reports on bookings, onboarding, compliance, and queue health; flag data issues that threaten queue integrity or case history.
• Use automation and AI agents effectively in daily workflows; identify and report technical gaps, edge cases, and failures in automated processes.
• Execute support workflows at high quality and meet or exceed CSAT, response-time, and resolution targets.
• Track and document all customer interactions with accurate records in Salesforce, ACP, and other internal systems.
• Collaborate with Product, Engineering, Sales, and Operations to resolve complex cases and close tooling or process gaps.

What you’ll need

• A passion for real-time problem solving: A strong interest in navigating high-volume, dynamic operational challenges and a desire to be the go‑to person who de‑escalates tense situations.
• An analytical mindset: A genuine desire to build your data toolkit, with an appetite for digging into reports, questioning anomalies, and using metrics to prioritize your day.
• You're curious about AI and willing to learn how to use it well. Previous AI experience isn't required.
• Demonstrated ability to diagnose process failures and introduce practical fixes, not only escalated.
• Ability to cover flexible shifts, including evenings and weekends as scheduled.
• A commitment to driving the Indeed Flex mission: to help people get jobs, instantly.

Nice-to-Haves

• Experience with Microsoft Office / Google Workspace.
• Experience with collaboration and operations tools such as Salesforce, Slack, Google Meet, Zoom, and Salesforce.

What you’ll get

• $50.000 to $60.000 salary per annum
• Performance-based bonus
• Medical, Dental, Vision, and 401K
• Access to Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Off
• 8 Paid Holidays
• Duvet days (½ day off every quarter)

About Us

We’re helping people get jobs by modernising the world of temporary work. At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work. Through our evolving technology, we’re putting the power of work in the palm of people's hands—connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles. This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.

Whether it’s hospitality, retail, or warehousing, we’re building a more flexible, efficient, and empowered labour market for everyone.

Position Type / Expected Hours of Work

Full-Time Position. The Support team works on a rotational shift basis, which covers 7 days a week. Shifts may vary, depending on busy periods, team PTO requests, and holidays.