Customer Service Associate

FF Inc

Austin (TX)

On-site

USD 45,000 - 65,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive hourly rate plus performance bonuses

Paid training

Opportunities for continuous learning and development

Flexible scheduling

Supportive team environment

Career advancement potential

Job summary

A customer engagement company in Austin, TX is looking for an Entry Level Customer Service Representative. This role involves acting as a primary contact for customers through various communication channels, helping them make informed decisions, and building lasting relationships. Ideal candidates have excellent communication skills and are tech-savvy. Full-time positions come with competitive pay, bonuses, and opportunities for growth in a supportive environment.

Qualifications

Previous experience in customer service, inside sales, retail, or call center work is helpful but not required.
Comfortable navigating web-based tools and basic troubleshooting processes.

Responsibilities

Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat.
Guide customers through the decision-making process and assist in closing new business opportunities.
Maintain a friendly, solution-oriented demeanor even in challenging situations.

Skills

Excellent communication skills

Technology navigation

Relationship-building

Problem-solving

Active listening

Sales skills

Education

High school diploma or GED

College coursework in business, marketing, or communications

Tools

CRM platforms

Job description

2 days ago Be among the first 25 applicants

This range is provided by FF Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $65,000.00/yr

Located in Austin, TX

Are you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Representative role might be the perfect fit for you!

As part of our customer engagement team, you\u2019ll be the voice of the brand—whether it\u2019s answering questions, resolving concerns, or guiding customers toward the right product or service. You\u2019ll be more than just support; you\u2019ll be a trusted advisor, a problem-solver, and a closer.

About You

You genuinely enjoy talking to people and building authentic, lasting relationships
You\u2019re confident explaining products, services, and promotions—even when challenged with tough questions
You\u2019re self-motivated, goal-oriented, and take pride in achieving (and exceeding) your performance targets
You bring high energy, professionalism, and positivity to every interaction—yes, even before your first cup of coffee
You\u2019re a team player who thrives in a collaborative, supportive environment but can also work independently without missing a beat
You have strong listening skills and can read between the lines to identify what a customer truly needs

What You\u2019ll Do

Act as the first point of contact for inbound and outbound customer communication across phone, email, and chat
Learn about customers’ needs, ask thoughtful questions, and recommend tailored solutions that meet their goals
Educate potential buyers about our products, features, and limited-time offers in a clear and engaging way
Guide customers through the decision-making process and assist in closing new business opportunities
Follow up with interested leads, provide timely responses, and nurture relationships to drive conversions
Accurately log conversations, feedback, and sales activities in our CRM system
Collaborate with team leads to identify trends, share customer insights, and continuously improve our messaging and service approach
Maintain a friendly, solution-oriented demeanor even in challenging or fast-paced situations

You\u2019ll Need

Excellent communication skills, both verbal and written—you know how to speak clearly and write professionally
A natural curiosity and willingness to learn about our offerings and how to position them
Tech-savvy enough to navigate web-based tools, CRM platforms, and basic troubleshooting processes
A high school diploma or GED required; college coursework in business, marketing, or communications is a bonus
Previous experience in customer service, inside sales, retail, or call center work is helpful—but not required; we provide comprehensive training for motivated candidates

What You\u2019ll Get

A competitive hourly rate plus performance bonuses
Paid training and opportunities for continuous learning and development
Flexible scheduling, including evenings and weekends if needed
A supportive and inclusive team environment that celebrates wins
Career advancement potential in sales, customer success, or account management

Skills: technology navigation, adaptability, persuasive conversations, computer proficiency, relationship-building, communication, basic computer proficiency, crm proficiency, problem-solving, customer relationship management, crm systems, ownership, listening skills, active listening, customer engagement, organizational skills, problem solving, tech-savviness, customer interaction, time management, sales skills, crm software, troubleshooting, collaborative teamwork, customer relationship management (crm), persuasive conversation, organizing operations, problem-solving skills, teamwork, basic computer skills, calm demeanor, organization, persuasion, computer skills, basic, sales orientation, collaboration, product knowledge, sales, interpersonal skills, technical troubleshooting, listening, customer service skills, email, crm navigation, customer, email communication, excellent communication skills, customer service, solution-oriented demeanor, relationship building, communication skills, team collaboration, tech-savvy

Seniority level