Onsite Tech Support Pro (Temp-to-Hire)

The A List Staffing; Austin (TX); On-site; USD 24,000 - 34,000; Full time

Job summary

The A List Staffing is seeking a Technical Support Associate for an in-office role in Austin, TX. You will be the first point of contact for clients, handling inbound/outbound support requests using Zendesk, Monday.Com, and phone/email to resolve issues and improve client satisfaction.

Ideal candidates bring a high school diploma or equivalent, 5–7 years in a similar role, and strong Microsoft Office skills.

Qualifications

• High school diploma or equivalent.
• Minimum of 5–7 years of steady employment in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Assist clients via Zendesk, email, and phone to resolve inquiries and deliver high satisfaction levels.
• Follow up on help desk tickets to ensure timely resolution using PAR methodology.
• Document troubleshooting steps and resolutions in Zendesk, Monday.Com and Medusa.
• Update data from ticketing and tracking systems to improve service delivery.

Skills

Customer service

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

The A List Staffing is seeking a Technical Support Associate for an in-office role in Austin, TX. You will be the first point of contact for clients, handling inbound/outbound support requests using Zendesk, Monday.Com, and phone/email to resolve issues and improve client satisfaction.

Ideal candidates bring a high school diploma or equivalent, 5–7 years in a similar role, and strong Microsoft Office skills.