Tech-Driven Service Experience Advisor

Micro Center, Inc.; Cambridge (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Employee Discount (Friends & Family)

Tuition Reimbursement & Education Dis

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center, Inc. in Cambridge, MA seeks a Service Experience Advisor to be the customer’s first contact for technical service.

This entry-level role blends basic technical understanding with strong interpersonal skills to guide service intake, explain solutions, and ensure confidence in the repair process at the Knowledge Bar. With performance-based pay and commission opportunities, the role offers substantial earning potential for those who deliver excellent service.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Micro Center, Inc. in Cambridge, MA seeks a Service Experience Advisor to be the customer’s first contact for technical service.

This entry-level role blends basic technical understanding with strong interpersonal skills to guide service intake, explain solutions, and ensure confidence in the repair process at the Knowledge Bar. With performance-based pay and commission opportunities, the role offers substantial earning potential for those who deliver excellent service.