Tech Service Experience Advisor

Micro Center; Sharonville (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Employee discount (Friends & Family)

Tuition reimbursement

Paid time off

401K plan with company match

Vendor & company training

Career advancement opportunities

Job summary

Micro Center is seeking a self-motivated Service Experience Advisor at the Knowledge Bar. This entry-level role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, explain options, and build confidence in the repair process.

A great fit is someone with customer service or sales experience who is eager to learn about services like PriorityCare+, Data Backup, and ESET. The position offers performance-based pay and real earning potential.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service statusObtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Communication

Sales skills

Education

High School diploma or equivalent

Job description

Micro Center is seeking a self-motivated Service Experience Advisor at the Knowledge Bar. This entry-level role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, explain options, and build confidence in the repair process.

A great fit is someone with customer service or sales experience who is eager to learn about services like PriorityCare+, Data Backup, and ESET. The position offers performance-based pay and real earning potential.