SERVICE EXPERIENCE ADVISOR

Micro Center, Inc.; Cambridge (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Employee Discount (Friends & Family)

Tuition Reimbursement & Education Dis

Paid Time Off

401K Plan with Company Match

Job summary

Micro Center, Inc. in Cambridge, MA seeks a Service Experience Advisor to be the customer’s first contact for technical service.

This entry-level role blends basic technical understanding with strong interpersonal skills to guide service intake, explain solutions, and ensure confidence in the repair process at the Knowledge Bar. With performance-based pay and commission opportunities, the role offers substantial earning potential for those who deliver excellent service.

Qualifications

• High School diploma or equivalent.
• No prior technical experience required.
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience.
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally.

Responsibilities

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar.
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings.
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner.
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in.
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues.
• Process service and point of sale transactions accurately and completely.
• Maintain minimum attachment rates and productivity standards.
• Stay informed of current promotions and attachment opportunities.
• Provide timely, professional updates to customers regarding service status.
• Obtain required certifications as directed by management.
• Keep a clean, organized, and customer-ready workspace.

Skills

Customer service

Sales

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Cambridge
730 Memorial Drive
Cambridge, MA 02139, USA

Cambridge
730 Memorial Drive
Cambridge, MA 02139, USA

We are currently seeking a self-motivated, results oriented SERVICE EXPERIENCE ADVISOR. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!

The Service Experience Advisor is the customer's first point of contact for technical service at Micro Center. This front-line role blends basic technical understanding with strong interpersonal skills to guide customers through service intake, recommend actions for appropriate solutions, and ensuring confidence in the repair process. Located at the Knowledge Bar, the Service Experience Advisor focuses on delivering a high-touch experience while helping customers understand the value of services like PriorityCare+, Data Backup, ESET, and other personalized solutions.

This is a great entry-level opportunity for individuals with experience in sales, hospitality, or customer service who are passionate about technology and customers and are eager to learn. With performance-based pay and commission opportunities, this role offers substantial earning potential for those who consistently deliver great service.

PAY:

Starting at $15.00/hour base pay with productivity incentives. Current Service Advisor range is $18-$25 + SPIFFs

MAJOR RESPONSIBILITIES:

• Serve as the trusted point of contact for walk-in or scheduled customers at the Knowledge Bar
• Listen actively to customer concerns and guide them through appropriate service solutions and offerings
• Recommend value-added services such as PriorityCare+, Data Backup, ESET, and other products and services in a consultative and helpful manner
• Clearly communicate estimated pricing, timelines, and expectations at time of check-in
• Assist in basic troubleshooting and accurately route work orders to the appropriate service queues
• Process service and point of sale transactions accurately and completely
• Maintain minimum attachment rates and productivity standards
• Stay informed of current promotions and attachment opportunities
• Provide timely, professional updates to customers regarding service status
• Obtain required certifications as directed by management
• Keep a clean, organized, and customer-ready workspace

EDUCATION & EXPERIENCE:

• High School diploma or equivalent
• No prior technical experience required
• Strong preference given to candidates with customer-facing commissioned sales, hospitality, and/or retail experience
• Demonstrated ability to build rapport, earn trust, and explain services or solutions clearly and professionally

MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:

• Medical, Dental and Vision Benefits Coveragefor Regular Full-Time Associates
• Employee Discount that includes a Friends & Family Discount Program
• Tuition Reimbursement & Education Discounts
• Paid Time Off for Regular Associates
• 401K Plan with Company Match

OUR GROWTH OPPORTUNITIES:

At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.

Micro Center is an Equal Opportunity Employer.

Qualifications

Skills

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.