Tech Dispatch Coordinator - On-Time Site Arrivals

Beacon Hill; Buffalo Grove (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Beacon Hill in Buffalo Grove, IL seeks a temporary-to-hire Dispatcher for an IT Consulting client. The role ensures pre-call confirmation and daily site check-in for technicians, managing time-sensitive tasks to meet on-site trip times with all tools and docs.

Responsibilities include confirming arrivals, handling 120+ daily calls, collecting information, monitoring progress, escalating delays, and logging activity.

Qualifications

• Bachelor's degree or 1+ year of work experience in a business or customer facing setting, preferably telecommunications.
• Excellent communication skills; outstanding phone etiquette and ability to convey information clearly.
• Experience with outbound calls and coordinating with internal teams is a plus.

Responsibilities

• Confirm technician’s arrival at the customer’s assigned trip at the scheduled trip time.
• Conduct time-sensitive confirmation calls on 120+ work orders per day.
• Collect information related to successful arrival and upload to the system.
• Monitor progress of the technician to verify on-time arrival at the site.
• Manage escalations to appropriate teams if the technician does not arrive on time.
• Log into Dispatch queue daily and handle calls from technicians and project teams.
• Negotiate technician rates for labor and travel.
• Dispatch 40-50 work orders per day based on priority.

Skills

Communication skills

Customer-facing experience

Time management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Job description

Beacon Hill in Buffalo Grove, IL seeks a temporary-to-hire Dispatcher for an IT Consulting client. The role ensures pre-call confirmation and daily site check-in for technicians, managing time-sensitive tasks to meet on-site trip times with all tools and docs.

Responsibilities include confirming arrivals, handling 120+ daily calls, collecting information, monitoring progress, escalating delays, and logging activity.