Entry-Level Fiber Dispatch Coordinator

Astound; Walnut Creek (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, vision, life and STD

Paid Time Off/Vacation

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a detail-oriented team member in Walnut Creek to support field operations and customer interactions. You will monitor technician routes, keep in contact with field staff, and prepare customers for service calls, ensuring smooth pre-call processes and accurate post-install surveys.

The role emphasizes strong communication, proficiency in Microsoft Office and G-Suite, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 0 years experience.
• Proficient in Microsoft Office and G-Suite.
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Effective communication

Microsoft Office

G-Suite

Education

High school diploma or equivalent

Job description

Astound is seeking a detail-oriented team member in Walnut Creek to support field operations and customer interactions. You will monitor technician routes, keep in contact with field staff, and prepare customers for service calls, ensuring smooth pre-call processes and accurate post-install surveys.

The role emphasizes strong communication, proficiency in Microsoft Office and G-Suite, and the ability to handle multiple tasks in a fast-paced environment.