Tech & Customer Solutions Specialist

Follett Corporation; Richardson (TX); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation in Richardson, Texas, is seeking Apple Technicians to create excitement around Apple products while providing exceptional customer service. You will drive sales, troubleshoot, and repair Apple products while helping customers maximize their experience.

The ideal candidate has 3-5 years of experience, a relevant degree, and excellent communication skills. Apple certifications are required, and the role may include working nights and weekends.

Qualifications

• 3-5 years of relevant experience.
• Effective communication skills - clear, concise, and positive.
• Self-motivated and multi-tasks with minimal supervision.

Responsibilities

• Drive sales and provide product support.
• Repair flexibility and rotate through different technical specialties.
• Keep current on Apple product changes and new launches.

Skills

Customer service

Sales support

Troubleshooting

Repair skills

Apple product knowledge

Education

Bachelor's degree or equivalent

Job description

Follett Corporation in Richardson, Texas, is seeking Apple Technicians to create excitement around Apple products while providing exceptional customer service. You will drive sales, troubleshoot, and repair Apple products while helping customers maximize their experience.

The ideal candidate has 3-5 years of experience, a relevant degree, and excellent communication skills. Apple certifications are required, and the role may include working nights and weekends.