Tech & Customer Solutions Specialist

Follett Corporation; Edinburg (TX); On-site; USD 16,531 - 41,162; Full time

Job summary

Follett Corporation is seeking Apple Technicians in Edinburg, Texas, to enhance customer engagement with Apple products. You will provide technology solutions and exceptional customer support, turning curiosity into interest around Apple products.

Responsibilities include driving sales, troubleshooting, and ensuring customer satisfaction while keeping current on Apple product changes. Required qualifications include 3-5 years of relevant experience, a Bachelor's degree or equivalent, and necessary Apple certifications.

Qualifications

• 3-5 years of relevant experience.
• Previous computer software or product knowledge required.
• Advance computer skills including creating and sending emails.
• Self-motivated and able to multi-task with minimal supervision.

Responsibilities

• Drive sales and provide product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting.
• Ensure customer satisfaction by resolving complex problems.
• Assess customer support needs and deliver great experiences.

Skills

Customer service

Sales support

Technical troubleshooting

Effective communication

Education

Bachelor's degree or equivalent

Tools

Apple certifications

Job description

Follett Corporation is seeking Apple Technicians in Edinburg, Texas, to enhance customer engagement with Apple products. You will provide technology solutions and exceptional customer support, turning curiosity into interest around Apple products.

Responsibilities include driving sales, troubleshooting, and ensuring customer satisfaction while keeping current on Apple product changes. Required qualifications include 3-5 years of relevant experience, a Bachelor's degree or equivalent, and necessary Apple certifications.