Apple Technician: Customer Support & Tech Repair

Follett Corporation; Gainesville (FL); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation seeks Apple Technicians to energize customers, share knowledge, and deliver exceptional service in store environments. You will drive sales, troubleshoot devices, and help customers get the most from Apple products.

The role requires 3–5 years of relevant experience, a Bachelor's degree or equivalent, and Apple certifications. Some evenings and weekends may be required to meet store needs.

Qualifications

• 3-5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Apple certifications are required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills in which you can converse freely and comfortably with small groups and individual customers.
• Assess customers' sales and/or support needs when they arrive, provide solutions and deliver great customer experiences in any environment, and be invigorated by constant personal interaction.

Skills

Customer service

Sales support

Troubleshooting

Communication

Education

Bachelor's degree or equivalent

Job description

Follett Corporation seeks Apple Technicians to energize customers, share knowledge, and deliver exceptional service in store environments. You will drive sales, troubleshoot devices, and help customers get the most from Apple products.

The role requires 3–5 years of relevant experience, a Bachelor's degree or equivalent, and Apple certifications. Some evenings and weekends may be required to meet store needs.