Apple Certified Tech & Customer Solutions Specialist

Follett Corporation; Flagstaff (AZ); On-site; USD 16,531 - 39,950; Full time

Job summary

Follett Corporation seeks an Apple Technician to energize customers about Apple products, provide tech solutions, and drive sales in store environments. You will greet customers, share knowledge, and deliver exceptional service while collaborating with team members.

Responsibilities include troubleshooting, repairs, and keeping up with product changes. Flexibility for nights and weekends is expected; a Bachelor’s degree or equivalent and Apple certifications are required.

Qualifications

• 3–5 years of relevant experience.
• Bachelor's degree or equivalent.
• Previous computer software or product knowledge is required.
• Customer service, sales support, and ability to diagnose, repair, and problem solve.
• Advanced computer skills: create documents and send emails.
• Experience in warehouse/retail/shipping environment preferred.
• Self-motivated and multi-task with minimal supervision.
• Possible nights and weekends.

Responsibilities

• Driving sales and providing product support.
• Exemplify superior Apple knowledge and expertise in troubleshooting and repairs.
• Work with the vendor to resolve complex problems and ensure customer satisfaction.
• Strong communication skills with customers in groups and individually.
• Assess customer sales and/or support needs and provide solutions for great experiences.
• Rotate through technical specialties and keep current on product changes.
• Other duties as assigned.

Skills

Customer service

Sales support

Diagnostics

Repair

Problem solving

Communication skills

Teamwork

Self-motivation

Education

Bachelor's degree

Tools

Apple certifications

Job description

Follett Corporation seeks an Apple Technician to energize customers about Apple products, provide tech solutions, and drive sales in store environments. You will greet customers, share knowledge, and deliver exceptional service while collaborating with team members.

Responsibilities include troubleshooting, repairs, and keeping up with product changes. Flexibility for nights and weekends is expected; a Bachelor’s degree or equivalent and Apple certifications are required.