Tech-Centric Customer Success Engineer (Enterprise) - Remote

Scandit; Charlotte (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Great Place to Work certification

Flexible working (office/hybrid/home)

Learning and development opportunities

Equity plan

Tech pack

Job summary

Scandit is hiring a Customer Success Engineer for the US team to support enterprise accounts across product lines. The role is more technical, engaging with engineering and product stakeholders, building demos, and sharing code snippets to unblock integrations.

You will own customer outcomes end-to-end—adoption, value realization, renewal, health, and growth—while partnering with Sales, Product, Engineering, and Support to maximize Scandit investment.

Qualifications

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company.
• Software engineering background and/or mobile development experience.
• Ability to discuss technical topics with engineering teams.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth.
• Lead discovery conversations to translate customer needs into Scandit solutions.
• Build and configure tailored demos; share code snippets and small integrations.
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders.
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities.

Skills

Customer-facing experience

Technical background

Mobile development knowledge

Strong communicator

Cross-functional collaboration

Project management

Analytical thinking

Tools

Salesforce

Gainsight

Planhat

Job description

Scandit is hiring a Customer Success Engineer for the US team to support enterprise accounts across product lines. The role is more technical, engaging with engineering and product stakeholders, building demos, and sharing code snippets to unblock integrations.

You will own customer outcomes end-to-end—adoption, value realization, renewal, health, and growth—while partnering with Sales, Product, Engineering, and Support to maximize Scandit investment.