Enterprise Customer Success Engineer - Technical Enablement

Scandit; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Great place to work

Flexible/hybrid remote work

Learning and development opportunities

Equity plan

Job summary

Scandit is seeking a Customer Success Engineer for the US team to support enterprise accounts across our product portfolio. This is a technically oriented CS role, capable of engaging with engineering and product stakeholders, building demos, and sharing code snippets to unblock integrations.

You will own customer outcomes end-to-end—adoption, value realization, renewal, health, and growth—collaborating with Sales, Product, Engineering, and Support to maximize return on the Scandit investment.

Qualifications

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company.
• Software engineering background and/or mobile development experience.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth.
• Become a deep expert in Scandit’s products, SDKs, and use cases to guide customers through technical decisions.
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions.
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem.
• Build and configure tailored demos; share code snippets and small integrations to unblock customers.
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders.
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them.
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales.
• Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work.

Skills

Customer-facing experience

SaaS experience

Software engineering background

Mobile development

Strong communication

Tools

Salesforce

Planhat

Gainsight

Job description

Scandit is seeking a Customer Success Engineer for the US team to support enterprise accounts across our product portfolio. This is a technically oriented CS role, capable of engaging with engineering and product stakeholders, building demos, and sharing code snippets to unblock integrations.

You will own customer outcomes end-to-end—adoption, value realization, renewal, health, and growth—collaborating with Sales, Product, Engineering, and Support to maximize return on the Scandit investment.