Tech-Advisor: Auto Service & VIP Customer Experience

VIP, Inc.; Northern (KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

VIP, Inc. seeks a Tech-Advisor to deliver high‑quality customer experiences at our Kentucky location. The role encompasses counter service as a writer, and shop duties as a technician, with mandatory safety, training, and certification requirements.

You will support the Service Manager in maintaining VIP standards and achieving strong sales and service results. The Tech-Advisor is responsible for learning VIP processes, communicating effectively with teammates, and contributing to a different

Qualifications

• Must complete LMS training and vendor training.
• Must become BATS, TPMS, and ASE certified.
• Excellent communication and teamwork required.
• Willing to work at counter and in shop.

Responsibilities

• Ensure workplace safety is priority and report unsafe conditions.
• Assist customers at the counter as service writer when needed; educate on vehicle conditions.
• Work as a technician in shop and complete services per VIP standards.
• Complete all required training for Service Writer and Installation Technician roles.
• Achieve strong customer engagement and productive billed hours.
• Learn and execute VIP processes to deliver a better customer experience.
• Maintain facility and equipment cleanliness and compliance with codes.
• Enforce VIP service ethics and regulatory procedures.
• Communicate with management to ensure policy compliance.

Education

ASE certified

BATS certified

TPMS certified

LMS training

Vendor training

Teamwork

Communication

Job description

VIP, Inc. seeks a Tech-Advisor to deliver high‑quality customer experiences at our Kentucky location. The role encompasses counter service as a writer, and shop duties as a technician, with mandatory safety, training, and certification requirements.

You will support the Service Manager in maintaining VIP standards and achieving strong sales and service results. The Tech-Advisor is responsible for learning VIP processes, communicating effectively with teammates, and contributing to a different