Team Member (Front of House)

Toastique; Washington (District of Columbia); On-site; USD 21,000 - 25,000; Full time

Job summary

Toastique in Washington, DC is seeking a Front of House Team Member to deliver an exceptional guest experience. You will greet guests, take orders accurately, and help create a welcoming, fast-paced environment.

You must be 18+, have at least 1 year in hospitality, and be flexible for mornings, afternoons, weekends or holidays. This role emphasizes teamwork, customer engagement, and maintaining food safety standards.

Qualifications

• Minimum 18 years old.
• Minimum 1 year of restaurant or hospitality experience.
• Ability to work flexible hours including early mornings, afternoons, weekends and/or holidays.
• Follow food and beverage recipe guides, cash handling procedures, food safety & uniforms.

Responsibilities

• Greet every guest with a positive, friendly, and energetic attitude.
• Accurately communicate and answer guest questions regarding menu items/ingredients.
• Create a welcoming and engaging environment.
• Ensure every guest feels acknowledged and valued.
• Accurately take and repeat orders for clarity.
• Manage multiple orders while staying organized and composed.
• Maintain dining areas, restrooms, and service standards.
• Complete Opening and closing procedures accurately and within time frames.
• Adhere to all food safety standards.
• Support & teamwork.
• Assist with restocking, light prep and merchandising items.
• Support team members during busy periods by making toast, smoothies, bowls, espresso, dishes etc.
• Communicate clearly with BOH and Leadership regarding the shift.

Skills

Customer engagement

Communication

Teamwork

Guest service

Food safety

Job description

Toastique is a fast-casual cafe specializing in gourmet toast, espresso, cold-pressed juices, smoothies and bowls. The Front of House Team Member is responsible for delivering an exceptional guest experience. As the face of Toastique, FOH team members create a welcoming environment while ensuring efficiency, accuracy and strong customer engagement. The responsibilities listed below are some key responsibilities but not limited to those only. All team members are expected to be cross trained and flex positions based on the volume of the store.

Key responsibilities:

• Greet every guest with a positive, friendly, and energetic attitude.
• Accurately communicate and answer guest questions regarding menu items/ingredients.
• Create a welcoming and engaging environment
• Ensure every guest feels acknowledged and valued
• Accurately take and repeat orders for clarity
• Manage multiple orders while staying organized and composed
• Cleanliness & Presentation
• Keep all FOH areas clean, stocked, and visually appealing
• Maintain dining areas, restrooms, and service standards
• Complete Opening and closing procedures done accurately and during allotted time frame
• Adhere to all food safety standards
• Support & Teamwork
• Assist with restocking, light prep and merchandising items.
• Support team members during busy periods by making toast, smoothies, bowls, espresso, dishes etc.
• Communicate clearly with BOH and Leadership regarding the shift

Role Requirements:

• Minimum 18 years old
• Minimum 1 year of restaurant or hospitality experience
• Maintain regular and consistent attendance and punctuality.
• Ability to work flexible hours that may include early mornings, afternoons, weekends and/or holidays.
• Meet store expectations and standards by following food and beverage recipe guides, cash handling procedures, food safety & uniform guidelines.