Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Tacoma (WA); On-site; USD 20,664 - 27,552; Full time

Job summary

Urban Air Adventure Parks in Tacoma is seeking a Café Boh/Foh Team Member to serve guests efficiently with food and drinks at the Urban Air Café. Responsibilities include assisting guests, managing stock levels, and ensuring a clean and tidy café environment.

The ideal candidate should have a High School Diploma, prior restaurant experience, and possess strong guest relations skills. This role requires flexibility in working hours, including nights and weekends.

Qualifications

• Minimum of High School Diploma or equivalent required; some college preferred.
• Previous restaurant/quick service experience preferred.
• Basic math skills of adding and subtracting required.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests.
• Give advice and recommendations on products to ensure a positive experience.
• Ensure compliance with all health code regulations.

Skills

Guest relations

Basic math skills

Food handling

Education

High School Diploma or equivalent

Some college

Job description

CAFÉ BOH/FOH TEAM MEMBER

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. The team member must work fast with a sense of urgency while offering high standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well‑organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Perform other duties as tasked by Leadership.

Qualifications

• Minimum of High School Diploma or equivalent required; some college preferred.
• Previous restaurant/quick service experience preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food‑handling certification preferred.

Additional Requirements

• Have a friendly and engaging personality and be a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• Be an effective, well‑organized and efficient team player with a strong sense of discipline and urgency.
• Hold oneself accountable for high personal standards of conduct and professionalism.

Physical Requirements

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

Urban Air Tacoma is an equal opportunity employer.