Restaurant Supervisor - Front of House

The Friendly Toast; Dedham (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

40 hours sick time yearly

Paid Time Off after 1 year of full‑t‑

Holiday pay time and a half

Health and dental benefits

401k with employer match

Flexible Schedule

Employee Discounts and Meals

Referral Program

Job summary

The Friendly Toast is seeking a Front of House Supervisor to oversee daily dining room operations, guiding servers, hosts, and bussers to deliver top-tier service in a clean, welcoming environment.

You will coordinate breaks, monitor guest satisfaction, and train staff on service standards, POS systems, and company policies while ensuring health, safety, and sanitation compliance.

Qualifications

• 2+ years restaurant experience, including 1+ year in a supervisory role
• Strong leadership, communication, and conflict-resolution skills
• Working knowledge of POS systems and reservation software
• Serv Safe and alcohol service certification (as required by local law)
• Ability to stand for extended periods and work evenings, weekends, and holidays

Responsibilities

• Supervise and coordinate FOH staff during shifts, including servers, hosts/hostesses, bussers, and bartenders
• Assign sections, breaks, and side work to ensure smooth service
• Monitor guest satisfaction and resolve complaints promptly and professionally
• Train new FOH employees on service standards, POS systems, and company policies
• Enforce health, safety, and sanitation standards in dining and service areas
• Manage reservations, waitlists, and table turnover during peak hours
• Conduct pre-shift meetings and opening procedures
• Monitor cash handling, tips, and POS transactions for accuracy
• Collaborate with kitchen management to ensure timely, accurate order fulfillment
• Run Expo and allergies maintaining compliance and standards
• Maintain compliance with alcohol service laws and company policies
• Conduct closing procedures and ensure the restaurant is clean and all side work has been completed
• Ensure dining areas, restrooms, and common areas meet cleanliness standards

Skills

Leadership

Communication

Conflict resolution

POS experience

Education

High school diploma

Hospitality management education

Tools

Reservation software

POS software

Job description

Description

The Friendly Toast is seeking engaging, motivated, problem-solvers who are able to assist in overseeing daily operations in a supervisor role. We truly value our team members and have shown a high track record of promotion from within. If you love the hustle-and-bustle of restaurant life but are looking for a position with more leadership opportunities, this is the place for you

The Front of House (FOH) Supervisor oversees daily dining room operations, ensuring guests receive excellent service in a clean, safe, and welcoming environment. This role supervises servers, hosts, and bussers, and acts as a key liaison between FOH staff and management.

Requirements

Key Responsibilities

• Supervise and coordinate FOH staff during shifts, including servers, hosts/hostesses, bussers, and bartenders
• Assign sections, breaks, and side work to ensure smooth service
• Monitor guest satisfaction and resolve complaints promptly and professionally
• Train new FOH employees on service standards, POS systems, and company policies
• Enforce health, safety, and sanitation standards in dining and service areas
• Manage reservations, waitlists, and table turnover during peak hours
• Conduct pre-shift meetings and opening procedures
• Monitor cash handling, tips, and POS transactions for accuracy
• Collaborate with kitchen management to ensure timely, accurate order fulfillment
• Run Expo and allergies maintaining compliance and standards.
• Maintain compliance with alcohol service laws and company policies
• Conduct closing procedures and ensure the restaurant is clean and all side work has been completed.
• Ensure dining areas, restrooms, and common areas meet cleanliness standards

Qualifications

• High school diploma or equivalent; hospitality management education a plus
• 2+ years of restaurant experience, including 1+ year in a supervisory role
• Strong leadership, communication, and conflict-resolution skills
• Working knowledge of POS systems and reservation software
• Serv Safe and alcohol service certification (as required by local law)
• Ability to stand for extended periods and work evenings, weekends, and holidays

Working Conditions

• Position requires prolonged standing, bending, stooping, twisting, lifting products and supplies weighing 45 pounds, and repetitive hand and wrist motion.
• Work with hot, cold, and hazardous equipment as well as operating phones and computers.

Toast Perks

• 40 hours of sick time each year
• Paid Time Off after 1 year of full-time employment
• Time and a half on designated holidays
• Health and dental benefits for full-time team members
• Other supplementary benefits available
• 401k plan options with Employer Match
• Flexible Schedule
• Employee Discounts and Meals
• Referral Program

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Friendly Toast is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.