Team Manager - Claims

DXC Technology Company; United States; Remote; USD 59,000 - 79,000; Full time

Benefits offered by this job

Flexible benefits

Flex up/down on benefits

Perks at Work discounts

Job summary

Velonetic, representing the joint ventures between DXC Technology, the IUA, and Lloyd's of London, is seeking a Team Manager to lead a claims processing team remotely within the UK. The role focuses on achieving production targets while maintaining quality standards and customer service.

As a permanent, full-time position (37.5 hours per week), you will manage resources, coordinate with brokers, and ensure adherence to service levels. Training will be provided as part of onboarding.

Qualifications

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team.
• Excellent Customer Service skills.
• Ability to demonstrate strong negotiating and influencing skills.
• Proven ability to deliver customer satisfaction.

Responsibilities

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of multiple claim teams working with in an agreed handling authority
• Supports team members and customers with issues
• Prepares volume forecasts for next period using historic data and awareness of current conditions
• Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
• Allocates work and resources to optimise daily outcomes
• Monitors in-day achievement against work plan
• Maintains accurate records of time spent on diverted activity and how staff time is distributed
• Takes corrective action to re-plan and re-prioritise at critical points
• Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
• Consistently manages absence within the team, adhering to the Absence Policy.

Skills

Strong numeracy

Customer service

Team management

Leadership

Negotiation

Time management

Attention to detail

Tools

Outlook

MS Office

Job description

Job Title: Team Manager

Location: Remote Flexible working

Type: Permanent, Full-time (37.5 hours per week)

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd's of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions today, we are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities. Our core business services involve performing checks on insurance documents, processing premium transactions and processing claims transactions.

Individual will reside in the UK and have Right to Work in the UK.

Job Overview

We have a fantastic opportunity for an individual who has strong operational understanding.

A Team Manager is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations' skills. Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.

All work processed must meet agreed service levels in respect of quality and turnaround times.

Training will be provided for all insurance documentation / systems required to perform the role.

What you will be doing

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of multiple claim teams working with in an agreed handling authority
• Supports team members and customers with issues
• Prepares volume forecasts for next period using historic data and awareness of current conditions
• Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
• Allocates work and resources to optimise daily outcomes
• Monitors in-day achievement against work plan
• Maintains accurate records of time spent on diverted activity and how staff time is distributed
• Takes corrective action to re-plan and re-prioritise at critical points
• Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
• Consistently manages absence within the team, adhering to the Absence Policy.

We're looking for people who have

• Strong numeracy, verbal and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Excellent Customer Service skills
• Ability to demonstrate strong negotiating and influencing skills
• Positive attitude and natural curiosity to identify improvements
• Experience in managing a team of professionals
• Proven ability to deliver customer satisfaction

Investment In Training and Development

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We're developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Our Culture

Here at Velonetic we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.

Employee Benefits

• As part of our competitive remuneration package, flexible benefits are available.
• There is an option to "flex up and down" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.