Remote Team Lead - Insurance Operations

DXC Technology Company; United States; Remote; USD 59,000 - 79,000; Full time

Benefits offered by this job

Flexible benefits

Flex up/down on benefits

Perks at Work discounts

Job summary

Velonetic, representing the joint ventures between DXC Technology, the IUA, and Lloyd's of London, is seeking a Team Manager to lead a claims processing team remotely within the UK. The role focuses on achieving production targets while maintaining quality standards and customer service.

As a permanent, full-time position (37.5 hours per week), you will manage resources, coordinate with brokers, and ensure adherence to service levels. Training will be provided as part of onboarding.

Qualifications

• Strong numeracy, verbal and literacy skills.
• Computer literate with working knowledge of Outlook and MS Office.
• Work to a high level of accuracy with attention to detail.
• Strong organisational, personal and time management skills.
• Ability to work independently and as part of a team.
• Excellent Customer Service skills.
• Ability to demonstrate strong negotiating and influencing skills.
• Proven ability to deliver customer satisfaction.

Responsibilities

• Liaise with customers and brokers to resolve queries and issues related to the claims being adjusted
• Ownership of multiple claim teams working with in an agreed handling authority
• Supports team members and customers with issues
• Prepares volume forecasts for next period using historic data and awareness of current conditions
• Produces a fully-balanced capacity plan focusing on delivery of business objectives through effective utilisation of team
• Allocates work and resources to optimise daily outcomes
• Monitors in-day achievement against work plan
• Maintains accurate records of time spent on diverted activity and how staff time is distributed
• Takes corrective action to re-plan and re-prioritise at critical points
• Works co-operatively with colleagues to solve capacity management issues and achieve production objectives
• Consistently manages absence within the team, adhering to the Absence Policy.

Skills

Strong numeracy

Customer service

Team management

Leadership

Negotiation

Time management

Attention to detail

Tools

Outlook

MS Office

Job description

Velonetic, representing the joint ventures between DXC Technology, the IUA, and Lloyd's of London, is seeking a Team Manager to lead a claims processing team remotely within the UK. The role focuses on achieving production targets while maintaining quality standards and customer service.

As a permanent, full-time position (37.5 hours per week), you will manage resources, coordinate with brokers, and ensure adherence to service levels. Training will be provided as part of onboarding.