Team Leader in Training

Chick-fil-A; Chicopee (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarship opportunities

Growth opportunities

Competitive pay

Mentorship from operator

Job summary

Chick-fil-A Chicopee is seeking a Leader in Training to develop leadership skills while embedding the Chick-fil-A culture and servant’s heart. You will inspire team members, coach performance, and help drive daily operations with urgency and service excellence.

Responsibilities include running shifts, training new hires, and maintaining a positive, guest‑focused environment in a fast‑paced setting. Strong communication and people skills are essential to succeed.

Qualifications

• Must have a passion for people and serving others.
• Strong character, initiative, and urgency in daily operations.
• Ability to coach and develop team members and run shifts effectively.

Responsibilities

• Participate in day-to-day high-volume restaurant operations.
• Provide immediate and respectful responses to Guests' needs.
• Train new hires and set the tone for a shift; be a role model.
• Open and/or close, lead shifts, and count drawers.
• Communicate clearly, both written and spoken.

Skills

Smile

Eye contact

Enthusiastic speaking

People skills

Reliable transportation

Job description

Job Description

Are you someone who is passionate about providing excellent service and creating unforgettable experiences for others? Do you enjoy going the extra mile to ensure that every guest feels special?

As a Leader in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant’s heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.

You must have a passion for people and serving others, have strong character, take initiative, and work with a sense of urgency at all times. Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Leaders are expected to run the shift effectively and must be able to coach and develop team members. Most importantly, Leaders lead by example and set the tone that others will follow.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize the day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast‑paced environment
• Strong people skills with a desire to serve others
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior professional experience leading a team for a minimum of 1 year

Working at a Chick-fil-A® Chicopee/ West Springfield is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by independent, franchised Operator Robert Hewes, who invests in the future of their Team Members and gives back to their communities.
Growing Servant Leaders 24/6 LLC proudly operates both Chick-fil-A Chicopee & Chick-fil-A West Springfield