Director in Training

Chick-fil-A; West Springfield (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Scholarships

Tuition-free schooling

Competitive pay

Meal discount

Growth opportunities

Job summary

Chick-fil-A Chicopee/West Springfield is seeking a Director in Training to build leadership skills while upholding our core values and servant’s heart. You will guide team members in daily operations, model excellent guest service, and help maintain operational excellence as you transition from the Chicopee opening plan to West Springfield in Fall 2026.

Ideal candidates demonstrate initiative, strong character, and urgency, with prior experience leading a team and a passion for serving others.

Qualifications

• Smiles and engages guests to create a welcoming atmosphere.
• Maintains eye contact and speaks enthusiastically with guests.
• Ability to work in a fast-paced restaurant environment.
• Strong people skills with a desire to serve others and deliver superior service.
• At least 1 year of professional experience leading a team.

Responsibilities

• Participate operationally in day-to-day activities in a high-volume, fast-paced restaurant.
• Provide immediate and respectful responses to guest needs.
• Assist in training of new hires and set the shift tone as a role model.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, act as a key holder and manage drawers.

Skills

Smile

Eye contact

Enthusiastic speaking

Guest connections

Reliable transportation

Fast-paced environment

People skills

Customer service

Lead a team 1 year

Job description

Brand summary

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Job Description

Are you passionate about providing excellent service and creating unforgettable experiences for others? Do you enjoy going the extra mile to ensure that every guest feels special?

As a Director in Training, you will build leadership skills while consistently demonstrating our core values, embracing the Chick-fil-A culture, and having a servant’s heart. In this role, you will be responsible for inspiring and guiding our Team Members to do the same.

You must have a passion for people and for serving others, a strong character, initiative, and a sense of urgency at all times. Directors are responsible for supporting and executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Directors lead by example and set the tone that others will follow.

The Director in Training for West Springfield would start in our Chicopee store, learning all the job responsibilities through an accelerated training and development plan, and, with demonstrated performance and competence, be relocated to the West Springfield location opening in Fall 2026.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Tuition-Free School through Point University
• Competitive pay
• Employee Meal Discount

Director Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced Restaurant
• Offer an immediate and respectful response to the guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize the day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve others
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior professional experience leading a team for a minimum of 1 year

Working at a Chick-fil-A® Chicopee/ West Springfield is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurants are locally owned and operated by independent, franchised Operator Robert Hewes, who invests in the future of their Team Members and gives back to their communities.
Growing Servant Leaders 24/6 LLC proudly operates both Chick-fil-A Chicopee & Chick-fil-A West Springfield