Team Leader, Guest Experience & Operations

Tim Hortons (US); Holly (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Tim Hortons in Holly, MI seeks a Supervisory Leader to motivate Team Members and ensure exceptional service for every guest, every time. You will train staff to uphold high standards of guest service, quality and cleanliness in a fast-paced quick-service restaurant.

You will support the General Manager in daily operations, help control labor and food costs, and ensure promotions launch flawlessly while fostering a positive work environment and leading by example.

Qualifications

• 1-3 years of quick-service supervisory experience
• Experience coaching and training Team Members
• Ability to lead and model Tim Hortons policies and procedures
• Flexibility with schedules in a fast-paced environment
• Strong focus on guest service, quality and cleanliness

Responsibilities

• Managing labour costs through effective floor management
• Controlling food & paper costs using order guides
• Ensuring that product launches and promotions are executed with perfection
• Resolving Guest issues, as well as working with your team to minimize issues
• Participate in the recruitment process
• Training new Team Members
• Train, remind and encourage Team Members to follow all Health & Safety policies and program we have in place
• Coach & discipline Team Members as needed
• Be a leader and always lead by example by following all Tim Hortons policies and procedures
• Plan, organize, direct, control and evaluate daily operations
• Foster a positive work environment through leadership and example

Job description

Tim Hortons in Holly, MI seeks a Supervisory Leader to motivate Team Members and ensure exceptional service for every guest, every time. You will train staff to uphold high standards of guest service, quality and cleanliness in a fast-paced quick-service restaurant.

You will support the General Manager in daily operations, help control labor and food costs, and ensure promotions launch flawlessly while fostering a positive work environment and leading by example.