Restaurant Ops Leader: Guest Experience & Team Coach

Ontario Trillium Foundation; Sterling Heights (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

Tim Hortons is seeking a Restaurant Manager who will empower and lead the team to deliver exceptional guest experiences, uphold Tim Hortons' standards, and support the Owner in running a successful restaurant.

You bring 3–5 years of quick service supervisory experience, strong skills in recruiting, training and coaching, and a proven track record of building relationships with guests and team members in a fast-paced environment.

Qualifications

• Demonstrates passion for guest service and creating exceptional guest experiences.
• Builds relationships with guests and the team.
• Strong operational experience.
• Coaching and mentoring with delegation.
• Ready to take full responsibility of running a Tim Hortons restaurant.

Responsibilities

• Lead and empower the team to deliver exceptional guest experiences.
• Recruit, train and coach team members to Tim Hortons standards.
• Drive sales growth while controlling costs and wastes.
• Maintain high standards of operation and guest service in a fast-paced environment.

Skills

Guest service

Team leadership

Staff training

Coaching

Operations management

Recruiting

Job description

Tim Hortons is seeking a Restaurant Manager who will empower and lead the team to deliver exceptional guest experiences, uphold Tim Hortons' standards, and support the Owner in running a successful restaurant.

You bring 3–5 years of quick service supervisory experience, strong skills in recruiting, training and coaching, and a proven track record of building relationships with guests and team members in a fast-paced environment.