Shift Lead — Guest Experience & Team Coach

Tim Hortons; Southgate (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

A fun work environment

Competitive pay

Flexible schedules

Discounted food and beverages

Job summary

Tim Hortons in Southgate, MI is hiring for team members who deliver exceptional guest experiences in a fast-paced setting. You may be the first face guests meet or help create beloved bakery items, bringing energy, passion, and multitasking skills to the role.

Responsibilities include taking orders, handling payments, delivering to tables or pickup areas, keeping the dining area pristine, stocking supplies, coaching teammates, and upholding food safety and standards.

Qualifications

• Prior experience in fast-paced food service preferred.
• Strong communication and customer service skills.
• Ability to work well in a team and adapt to a busy environment.

Responsibilities

• Serving guests by taking orders and handling payments with care and courtesy.
• Delivering meals to tables or designated pickup areas while maintaining excellent service.
• Maintaining cleanliness of the work area, dining room, restrooms, and surrounding areas.
• Stocking sauces, cups, lids, and other supplies as needed.
• Leading and coaching team members to follow policies and deliver great hospitality.
• Making deliveries and ensuring food safety and standards are upheld.
• Open and close the restaurant and assist as a key holder when required.

Skills

Guest service

Multi-tasking

Team communication

Job description

Tim Hortons in Southgate, MI is hiring for team members who deliver exceptional guest experiences in a fast-paced setting. You may be the first face guests meet or help create beloved bakery items, bringing energy, passion, and multitasking skills to the role.

Responsibilities include taking orders, handling payments, delivering to tables or pickup areas, keeping the dining area pristine, stocking supplies, coaching teammates, and upholding food safety and standards.