Shift Leader — Guest Experience & Team Coach

Wendy; New Baltimore (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

A fun work environment where you can a

Competitive pay.

Job summary

Tim Hortons in New Baltimore, Michigan, is seeking a dedicated team member to deliver exceptional guest experiences as part of a fast-paced operation. The role emphasizes multi-tasking, strong communication with fellow team members, and a positive, guest-focused attitude.

For high-performing Shift Leaders, growth opportunities may exist. The position offers a fun work environment, competitive pay, and the chance to lead service excellence across the dining area.

Responsibilities

• Serving guests by taking orders, handling cash and credit cards, making drinks and desserts by offering an immediate and respectful response to all guest's needs.
• Delivering meals to guests at their table or to a designated pick up area, and providing excellent customer service at all times.
• Maintain cleanliness of your work area and the dining room, parking lot, restrooms and play ground.
• Stock sauces, cups, lids, etc. as needed to maintain throughout your shift.
• Effectively manage and lead a team of people serving our guests while maintaining our operating standards to provide the best hospitality and guest experience.
• Making deliveries
• Coaching, teaching and training team members on policies and procedures and creating a positive work environment for everyone.
• Maintain food safety and cleanliness standards
• Open and/or close the restaurant leading the shift as a key holder

Job description

Tim Hortons in New Baltimore, Michigan, is seeking a dedicated team member to deliver exceptional guest experiences as part of a fast-paced operation. The role emphasizes multi-tasking, strong communication with fellow team members, and a positive, guest-focused attitude.

For high-performing Shift Leaders, growth opportunities may exist. The position offers a fun work environment, competitive pay, and the chance to lead service excellence across the dining area.